CALDORAS

FAQs

Everything you need to know before bringing CALDORAS home.

WHAT DOES CALDORAS SELL?

CALDORAS offers premium pizza ovens, outdoor grills, fire pits, and carefully chosen accessories for outdoor cooking and gathering.

HOW DO I CHOOSE THE RIGHT PIZZA OVEN?

Start with how you plan to cook. Consider fuel type, available outdoor space, the number of people you usually host, and whether portability matters to you. Each product page includes key specifications to help you compare options.

CAN I USE MY OVEN, GRILL, OR FIRE PIT INDOORS?

Outdoor cooking equipment should only be used as directed in the manufacturer’s manual. Always review the product’s safety guidance, clearance requirements, fuel instructions, and local regulations before use.

DO YOU OFFER INSTALLATION?

No. CALDORAS is an online retailer and does not offer installation or in-home quotes. For built-in projects or complex setups, we recommend working with a qualified local professional.

DO YOU OFFER COMPLIMENTARY SHIPPING?

We offer complimentary shipping on qualifying orders over $999. Shipping availability, delivery timing, and any exclusions may vary by product and destination.

WHEN WILL MY ORDER ARRIVE?

Delivery timing depends on the item, brand, availability, and delivery address. Once your order has shipped, we will send tracking information so you can follow its journey.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

Please inspect your delivery as soon as possible. If you notice damage, take clear photos of the packaging and product, keep all original materials, and contact us promptly so we can help determine the next steps.

CAN I RETURN MY ORDER?

Return eligibility varies by product, manufacturer, condition, and whether the item has been opened or used. Contact us before sending an item back. Whenever possible, keep the original packaging until you are certain you will keep the product.

IS THERE A WARRANTY?

Most products are covered by the manufacturer’s warranty. Warranty coverage, duration, registration requirements, and exclusions vary by brand. Keep your proof of purchase and follow the manufacturer’s care and safety instructions.

HOW DO I MAKE A WARRANTY CLAIM?

Contact us with your order number, proof of purchase, a description of the issue, and clear photos or video when available. We will help direct you to the appropriate manufacturer process.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible after placing your order. We will do our best to help, but orders already being prepared or shipped may not be eligible for changes or cancellation.