FAQs

Everything you need to know before bringing CALDORAS home.

WHAT DOES CALDORAS SELL?

CALDORAS offers premium pizza ovens and carefully selected accessories for outdoor cooking and gathering.

HOW DO I CHOOSE THE RIGHT PIZZA OVEN?

Start with how you want to cook. Consider your preferred fuel type, available outdoor space, how many people you usually cook for, and whether portability matters to you. Each product page includes specifications to help you compare options.

WHAT IS THE DIFFERENCE BETWEEN WOOD-FIRED, GAS, AND HYBRID PIZZA OVENS?

Wood-fired ovens create a classic live-fire cooking experience. Gas ovens offer convenient ignition and temperature control. Hybrid ovens give you flexibility between fuel options. The best choice depends on your cooking style, outdoor space, and how hands-on you want the experience to be.

CAN I USE A PIZZA OVEN INDOORS?

No. Outdoor pizza ovens must only be used outdoors and according to the manufacturer’s instructions. Always follow the manufacturer’s safety guidance, clearance requirements, fuel instructions, and local regulations.

DO YOU OFFER INSTALLATION?

No. CALDORAS is an online retailer and does not provide installation or in-home quotes. For built-in projects or complex outdoor kitchen setups, we recommend working with a qualified local professional.

HOW MUCH DOES SHIPPING COST?

Shipping availability, delivery options, estimated timing, and applicable charges are shown during checkout whenever available. Costs and delivery requirements can vary by product and location.

WHEN WILL MY ORDER ARRIVE?

Delivery timing depends on product availability, manufacturer lead times, freight requirements, and your delivery address. If your order has special shipping requirements or an availability update, we will contact you before shipment.

WILL I RECEIVE TRACKING INFORMATION?

When tracking is available, we will send shipping confirmation and tracking details by email after your order ships.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

Inspect your delivery as soon as it arrives. If you notice damage, take clear photos of the product, packaging, and shipping label, keep all original materials, and contact CALDORAS promptly with your order number.

CAN I RETURN MY ORDER?

For eligible WPPO products, unused items in original packaging may be eligible for return within 60 days of receipt. Returns require authorization and may be subject to a 10% restocking fee. Return shipping costs are generally the customer’s responsibility.

Visit our Returns & Exchanges page before requesting a return.

IS THERE A WARRANTY?

Manufacturer warranty coverage varies by product. WPPO pizza ovens include a limited manufacturer warranty for one year from the date the oven is shipped, subject to the manufacturer’s complete terms and exclusions.

Visit our Warranty page for details and a link to the complete manufacturer warranty.

HOW DO I REQUEST WARRANTY SUPPORT?

Contact CALDORAS with your order number, product model, proof of purchase, a description of the issue, and clear photos or video when available. We will help direct you through the appropriate manufacturer support process.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible after placing your order. We will do our best to help, but orders already being prepared, fulfilled, or shipped may not be eligible for changes or cancellation.

STILL HAVE QUESTIONS?

Visit our Buying Guides page for help comparing fuel types, choosing the right pizza oven for your space, and understanding the details that matter before you buy.

If you need help with an existing order, delivery, return, or warranty request, please visit our Contact Us page.

Built by Fire. Made to gather.