Returns & Exchanges

Returns & Exchanges

We want you to feel confident bringing CALDORAS into your home. If something is not right, contact us first so we can help guide you through the next steps.

Start a Return

Before sending anything back, contact CALDORAS with your order number, the product you need help with, and the reason for your return.

If an item arrived damaged, incorrect, or incomplete, please include clear photos of the item, packaging, shipping label, and any visible freight damage.

Please do not return an item without first receiving return instructions and authorization from CALDORAS.

WPPO Return Eligibility

Eligible WPPO products that are new and unused and remain in their original packaging may be returned within 60 days of receipt, subject to manufacturer approval and return requirements.

Keep all original packaging, manuals, instructions, tags, labels, and included components until you are certain you will keep the item.

WPPO Return Shipping & Fees

Return shipping costs are the customer’s responsibility, unless the return is approved because the item was incorrect, defective, or arrived damaged.

Original shipping charges are non-refundable.

Eligible WPPO returns are subject to a 10% restocking fee based on the product price.

Any applicable return fees will be confirmed before return instructions are issued.

ItaliaForno Return Eligibility

Authorized ItaliaForno returns are accepted within 14 days of delivery.

To qualify for return, the oven must be:

• Unused
• In its original condition
• Crated in its original packaging
• Authorized for return before being shipped back

Return shipping costs are the customer’s responsibility.

Do not ship an ItaliaForno product back without first receiving return authorization and return instructions from CALDORAS.

ItaliaForno Freight Damage

ItaliaForno ovens are shipped by freight, so customers should carefully inspect the shipment before accepting delivery.

If visible damage is found:

• Note all damage on the delivery receipt before signing.
• Take clear photos of the oven, crate, packaging, and damaged areas.
• If the damage is significant, refuse the shipment when appropriate.
• Contact CALDORAS immediately with your order number and photos.

Failure to document visible freight damage at the time of delivery may affect the ability to file a freight damage claim.

Damaged, Incorrect, or Missing Items

Inspect your order as soon as it arrives.

If you notice damage, a missing item, or an incorrect product, contact CALDORAS promptly with your order number and clear photos.

Keep all packaging materials while we review the issue.

Refund Processing

Once an authorized return is received and inspected, approved refunds will be processed within 30 days.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

Exchanges are handled on a case-by-case basis and are subject to product availability.

Contact CALDORAS before placing a replacement order so we can determine the appropriate next step.

Warranty Support

Some product concerns may be covered by the manufacturer’s warranty instead of the return policy.

Visit our Warranty page or contact CALDORAS with your order details if you need assistance.

Other Brands

Return policies may vary by manufacturer. Contact CALDORAS before initiating a return for any brand not specifically listed above so we can confirm the applicable return requirements.