CALDORAS
Returns & Exchanges
We want you to feel confident bringing CALDORAS into your outdoor space. If something is not right, our team is here to help guide you through the next steps.
START A RETURN
Before sending anything back, please contact us with your order number, the item you need help with, and a brief description of the issue. If an item arrived damaged, include clear photos of the item, packaging, and shipping label.
Please do not send an item back before receiving return instructions from our team.
RETURN ELIGIBILITY
Return eligibility can vary by product, manufacturer, condition, and original packaging. To help protect your options, keep your item and its original packaging in good condition until your return is reviewed.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If there is visible damage, a missing item, or you received the wrong product, contact us as soon as possible with photos and your order number so we can assist.
WARRANTY SUPPORT
Many CALDORAS products include manufacturer warranty coverage. Warranty terms differ by brand and product. We will help you identify the appropriate next step and connect you with the relevant manufacturer when needed.
QUESTIONS ABOUT AN ORDER?
Contact us with your order number and we’ll be glad to help.
