CALDORAS

Shipping & Delivery

At CALDORAS, we want bringing a pizza oven home to feel clear and considered from the moment you place your order.

SHIPPING AVAILABILITY

Shipping availability, delivery options, estimated timing, and applicable charges are shown during checkout whenever available. Details can vary based on the product, manufacturer availability, delivery address, and freight requirements.

ORDER PROCESSING

After an order is placed, we review it for availability and delivery requirements. If an item has a unique lead time, special freight arrangement, or availability update, we will contact you before shipment.

TRACKING YOUR ORDER

When tracking is available, we will send a shipping confirmation email with tracking details once your order has shipped.

DELIVERY DAY

Pizza ovens and larger items may be delivered by freight carrier. Please make sure someone is available to receive the delivery and inspect it upon arrival.

Before signing for a delivery, inspect the packaging carefully. If you notice visible damage, note it with the carrier when possible, take clear photos of the packaging and product, and contact CALDORAS promptly.

DAMAGED OR MISSING ITEMS

If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible with your order number and photos of the item, packaging, and shipping label. Please keep all original packaging until the matter has been resolved.

DELIVERY ACCESS

Customers are responsible for ensuring the delivery address is accurate and accessible for the carrier. Delivery may be affected by factors such as limited-access locations, stairs, gates, narrow driveways, or other site-specific conditions.